Did your mother have problems living there? When I gently enquired, the sales rep flippantly replied that they had a mobility scooter facility in anticipation for their residents becoming elderly. Some have got together to go walking, play Scrabble etc etc. – I’ve already got cold feet. I've just checked the MCccarthy and Stone development closest to Mum. These guys have long become followers not the market leaders they once were. – “Caveat emptor” What scares me are the stories above about serious maintenance/building issues that M&S do nothing about. We still have plumbers in the building, 2+ years since the first residents moved in. I know my friends and other residents feel under increasing stress and the situation is becoming intolerable. But this is not a great debut for McCarthy and Stone Management Services …, Plenty of opportunities … to load the bill, Government will cave in to retirement house builders over ground rents, says Times, Realities of leasehold spelled out during the Housing Bill, Latest news from Leasehold Knowledge Partnership, Here is how to avoid dumping the cladding scandal bill on leaseholders or taxpayers, Government steps back from dumping all cladding costs on leaseholders, Grenfell is becoming our worst corporate scandal, says Dominic Lawson in Sunday Times, Do NOT buy a new property with ground rents, LKP calls for levy on developers and freeholders over cladding, Channel Four Dispatches exposes retirement leasehold. The house manager should be the first port of call but depends on how user friendly he/she is. They are the costs of running your development. The service charge budgets represent those costs that would be expected to be incurred in a normal year of operation with a full development. Rachel, I sympathise with your dlilemma. Change ), You are commenting using your Google account. I hope your mother does make the move and settles well. It will be good to see if your views change after a few months. With some developments you can try before you buy by staying in the guest room for a couple of nights. YOU WILL LIVE TO REGRET IT, GUARANTEED. Having seen my own parents age, with one becoming ill, the other didn’t drive, neighbours stopped calling etc and noting the ensuing loneliness, lack of stimulation etc when I couldn’t be there, I would emphasise that social connections with safety have to rise up the list of needs. McCarthy and Stone has profited the most from the retirement leasehold racket and yet has curiously not been the focal point of most of the opprobrium. We’ve reserved a flat off-plan. The service charges and ground rent come to £258 a month! Thanks so much for posting this report. The company and sense of community is exactly what my mother wants. I suspect much depends on the house manager and if ours hasn’t won manager of the year yet there must be a lot of absolute angels out there Peverel is more widely disliked, and it is excellent that the issues surrounding … It may well be that our children may not get quite so much as they would if we had bought a bungalow or whatever but we could not wish for anything better so far. Moving to a retirement flat may not always be the absolutely best deal but as your mum or dad gets older just think where would they best be for a few more years. In effect, the residents are having to live on an active building site, with the consequential noise, dirt and inconvenience this brings. Dear Jen and Stephen, Thanks so much for your candour. Finally, what seems to be a re-branded model obscurely referred to as “Ortus Homes”, which although it’s claimed to be a pioneering concept, seems only to be a stripped down version of their original sheltered housing model. Malcolm, so glad to hear that. In between all of that we had to move my mother in law out of the house as she had become frightened to leave the apartment because of this last. It IS a lot of extra money to spend (in addition to probably being forced to sell her home at an undervalue to fit into the M&S schedule) but thankfully I’m not dependent on an inheritance and as far as I’m concerned it will be worth it IF she lives there stress-free and with people who are good company and look out for each other. Sadly for one reason or another we didn't end up buying through McCarthy & Stone Resales, but even so Steve Grist offered some very helpful and timely advice to support our purchase of an older 1996 McCarthy & Stone flat in the town. McCarthy & Stone has ended its nine-year partnership with Somerset Care and will directly deliver care, domestic support and property management services across its 92 Retirement Living Plus (Extra Care) sites.. As part of its strategy to move from a housebuilder to developer, manager and owner of retirement communities it agreed a ‘consensual conclusion’ of its partnership with Somerset Care. Accounts. As with all mirages it takes time to recognize what is in front of you. My Mum has just reserved off-plan in a M&S new-build ‘retirement’ development, and has her heart set on it. Sorry to hear you (or someone you know?) The management company has little interest in anything other than making profit and there was a culture of harassment and bullying from management. Entry age for RL is 55 years up and we are apparently the younger, independent and active end of the market – although residents are actually between 60 and 92 years of age. My experience was very different. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. * I think these schemes are relying on the better off (those who own houses) and their children wanting to keep an equity stake when really they should be worrying about their long term care needs. Voice your opinion today and hear what 174 customers have already said. Once my mother in law deteriorated the manager of the complex did all she could to chase her out- it was heartbreaking and very stressful. Often they find they have been to school together. but eventually they were all sorted by the end of last month. Eventually, yet another new one was ordered; this time it cost the firm £500 because our ensuite shower cubicle apparently is not a standard length – the bog standard 2018 replacement tray simply had the end sawn off! High monthly service charges. I told him I see a bigger story than the initial sales of the units which is the resale values of these properties. It’s been a real nightmare for the family and if you want privacy and peace in your latter years don’t buy a M&C appartmrnt. If buying a retirement home pay attention to service charges and dont believe everything you are told. Or with friends raising a glass at a get together just down the corridor? ( Log Out /  We have experience of living on new developments elsewhere too pre-retirement and sadly have noted many instances of appalling build quality, with subcontractors usually blamed and with the same reluctance to return to make good. My mother’s is priced currently at a 20% loss but other flats are looking to lose more than this. There is some hope of better future but it will take time. So dilemma – whats best for long term – just don’t feel right about mcs xxx. In 2017, the company’s 40th year, McCarthy & Stone raised over £250,000 for the Royal Voluntary Service. That did produce the right result and action – or maybe it was when I mentioned the Press…. MCCARTHY & STONE MANAGEMENT SERVICES LIMITED is a real estate company based out of FOURTH FLOOR 100 HOLDENHURST ROAD, BOURNEMOUTH, United Kingdom. However the alternative is that I instruct our preferred agents, try to get a higher price, but risk something going wrong. 2. For a typical Retirement Living apartment (based on Atwood House in Sanderstead), the latest service charge is £48.93 a week for a one-bedroom apartment and £73.36 a week for a two-bedroom apartment. They engage 3 estate agents, they recommend our sale price, and then M&S will only allow us a 5% margin over that. That was a horrific story, Stephen, and certainly a very poor choice by whoever at M&S did the interviewing and gave her the job – they should be sacked too. I’m a bit worried about pressure to sell it at an undervalue. They also have a 1% of capital charge on resale plus a small sales admin fee of £324. Whereas if we do our own thing I suspect they would be quick to cancel the reservation if we fail to keep to their timetable. This organisation has been the private sector market leader in retirement housing for many years. No one wants to make an investment which is bound to lose. I think this is a problem with lots of retirement properties, especially when other properties in the project are up for sale at the same time. I said in an earlier reply there are definitely a few things less than 100% value and not the dream as advertised. All the best to you and your mum An M&S out of hours phone number is available in a book and we have volunteer wardens amongst the residents should there be a fire but who can sometimes help on other matters too. Lots of complaints and lawyers intervening seems to be the reality of McCarthy Stone assisted living. We have 6 weeks marketing time to get it sold subject to contract. Do you agree with McCarthy & Stone’s star rating? Our visits to view had to be orchestrated but were a pleasure and we began the purchase process with Ann Stewart which went extremely smoothly. Have obtained copy of draft lease of new-build apartment which I’ve reserved. However, I have no doubt they play on older people wanting a smooth move rather than the complications that can happen if you do it all yourself! They want an answer before the end of the week. I know that very recently McCarthy & Stone has begun their own Resales agency and are offering more support in this area which I see as a critical part of their marketing message. Ref the money side, there have been some resales and I understand prices have held up, perhaps because there is little competition round here. In meantime there will be casualties and most that entered this world will be one, some will realize this and some will never. Good luck at this difficult time! UK retirement housebuilder McCarthy & Stone has agreed to be taken over by a US private equity group in a cash deal worth £630m.. Good luck, Jen. no comments here. Now I think it is water seeping through the lounge ceiling again….. Good luck, Joby, I hope the move goes smoothly. In August 2015, McC & S opened a new development on the east coast of England. That was the deal on the property we look at, not sure if all sites are the same. Next accounts made up … This doesn’t make sense as the service charge (itself high) covers the costs of the additional services – the flat shouldn’t cost any more than a normal flat. How much clout does your House Manager have? McCarthy & Stone. Hi Joby, I am not really sure what the Smooth Move entails as they change the names of the ‘deals’ over time. Retirement Living Plus developments cost more as some staff live on site and they have extra facilities like a cafe, library/games room, perhaps hairdressers calling in and help you can buy/they provide as needed, whether domestic or caring. He tracked this to the adjacent built in wardrobe and removed the boxes on the floor. Linlithgow development has NO parking for carers, doctors, nurses, prescription delivery, family or anyone else except 10 spaces for residents. While fitting he noticed a damp patch showing under the protective plastic put down on the bedroom carpet outside the ensuite. Obviously some residents have health problems, may buy in outside domestic help and a few have a carer or nurse coming in at particular times. I read on here somehwere about being careful when considering retirement flats, but I can't find it again. This is my second in-depth look at one of the major providers in the retirement housing sector:-. She is here five days a week. There is no parking for visitors, carers, maintenance companies etc. Customer services made noises but weren’t much help if it is a big or continuing problem. Bearing in mind your experiences with water leaks, I also engaged a surveyor to do a snagging survey shortly before exchanging contracts but was refused access by M&S on the grounds that its contractors are still working in the flat and it won’t be finished until completion day. Churchill Retirement Living an McCarthy & Stone competitor, was set up by John McCarthy who also founded McCarthy and Stone! I asked our lovely manager if Mc&St would pay for alternative accommodation if this is to go on much longer, as they had back in 2018 when they sent everyone to a hotel. Thanks again for your comments. A few miss their gardens but we all have balconies and on the whole I think the company, proximity to shops, and knowing help is always at hand more than makes up for it. The well-insulated airtight building fabric and a mechanical ventilation system with heat recovery ensures optimal comfort across all one and two bedroom apartments. Financial News Articles for Mccarthy & Stone Plc Ord 8P updated throughout the day. Report this profile; About . If her new home is anywhere as good as this then you can rest easy. Their new brand of Ortus Homes seems to have abandoned any pretension of providing of any degree of communal living so I’m rather confused as to how this accommodation can in any way be described as pioneering in terms of retirement housing. Thank you for your comment Susan. He/she must have had to deal with residents’ grumbles every day! I am sure that they offer many benefits but just be aware. After reading your very useful post last October, I wrote to the M&S sales executive asking if a loop system was going to be built into the communal lounge in the Retirement Living development my mother has reserved a flat in. We provide the … See insights on McCarthy & Stone including office locations, competitors, revenue, financials, executives, subsidiaries and more at Craft. We have been instructed we shall be booked into a local hotel on a rota system. Many thanks for the comments on the advantages of living with McCarthy & Stone and the openness of the service charge process, we greatly appreciate you covering these aspects. They were the first house-builder to move into the sheltered housing sector over 40 years ago. Change ), You are commenting using your Facebook account. It will also mean peace of mind for me- less worrying about her alone in a house and garden that’s got too difficult for her to manage. We still like living here in this McCarthy and Stone development, with our great location and community, but these downsides have become a problem now……… We gather those staff have been cut back and at the moment it is unlikely the company will pay. This is in spite of the hard sell, the dismal capital values and they fact that McCarthy and Stone draws up its disadvantageous and exploitative leases. Retirement Living Plus by McCarthy & Stone is a mirage created by PR companies and sales people. The house manager had run a council nursing home, she treated the residents as if they were lucky to be staying at her establishment. McCarthy & Stone’s charity partner for 2019 was Beanstalk, a national learning and literacy charity for young children. In addition you pay an annual ground rent of circa £500. Although having built a lot of retirement housing I know that there is always difficulty providing enough visitors parking. If he was to become more poorly or suffer dementia, can he be evicted? Our care services support our customers’ evolving needs. I wonder where the House Manager’s loyalties lie? I see I wrote in October 2018 about problems with the ensuite shower trays fitted in 2016 in our then new Cornish seaside development, a McCarthy&Stone basic retirement place for the independent and active over 55s, albeit with a majority over 80 and a number needing carers, mobility scooters…… but a happy, lively place. It is said that these profits came at the expense of the elderly and vulnerable that purchased properties in good faith, only to find they were stuck with excessive charges in the print of their leases. The cladding came off as soon as the scaffolding was up, it is yet to be replaced. If so what were they and did it outweigh the benefits of the lifestyle- company and support, no worries about external maintenance etc? But they continue to take, as they did in 2018, the full service and maintenance charges of £250+. This was not for me, for a variety of reasons-It is down to ones personal choice, and what the Elderly/retirement/down=sizing industry has to offer is as true today as it was yesterday. My dad’s set his heart on a 2017 Mccarthy and Stone retirement flat and we currently have one on hold. I bought a flat in Glasgow for a family member. I visited one briefly and thought it was a good idea that a couple, say, could be reassured that they could probably stay in their own flat together rather than one needing to go to a nursing home as problems arose, with the financial outlay that would entail. By the way, there’s a M&S development nearby that was built in 2014 and a flat there that was sold new for £380,000 has just sold for £499,000 after a short time on the market. Her style was entirely unsuitable and she bullied residents. Assistant Service Charge Accountant at McCarthy & Stone Bournemouth, United Kingdom 32 connections. Ros, I don’t actually know, but as long as you purchase and pay full maintenance and other service charges etc it might be ok. Only downside is that if too many flat owners are part time it breaks up the important community feel; in other apartment blocks in seaside towns like ours there are instances of just one or two flats being occupied year round, which can make for a lonely existence in winter for the permanent residents. There were excessive draughts and water ingress through the lounge and bedroom picture windows which opened onto the balconies in many apartments. OTOH I don’t want her to lose her ‘dream flat’. What is somewhat surprising is that their market offer has hardly changed in all that time and is still essentially selling the same product. Wish us luck! If you pay more money to go into a Retirement Living Plus a loop system is installed. It’s worrying as there’s not much more we can do, and we don’t know how quick M&S will be to enforce their threat to cancel her reservation or put up the price. “Retirement Living” which seems to be their original offer and is still the majority of their schemes. It takes three days for each one, with accompanying noise. I don’t know this particular scheme, so I looked at the website and it seems to show a lot more than 10 car parking spaces. M&S costs and like many builders and developers, there are things we think are definitely less than 100% value and certainly not the dream as advertised. This at present awaiting available parliamentary time. Latest mirage is After Sales. You may also pay an extra charge for a … By moving things around we have toughed it out but In the intervening week the the smell of the damp has given me breathing problems and nosebleeds. and service charges. We have been living in our M&S seaside development in the southwest for nearly 2 years now. A spokesperson for McCarthy & Stone said: “Our policy is one of complete transparency around costs. It took two years and lost 25% of its original value. If we can get past this stage, I’m hopeful that she’ll be very happy there! how accommodating will the company be of his increasing medical needs? Work has started a week later, today, as another emergency took priority. If you buy a new McCarthy & Stone retirement flat, pay out for a full survey. ( Log Out /  But if your in laws’ shower room floor is at all slippery it should be replaced, for free if they are within the two year time limit for a new build. His confusion may be due to a number of causes, so it is important to get a clear diagnosis before committing to housing that may not be able to offer appropriate care and support.. A source close to the deal insisted it was not loaded with debt, and that service charges would not be ramped up. The window Despite meetings with directors at MCCARTHY & Stone very little happened although she was eventually fired. Do you have adequate cover in his/her absence? McCarthy & Stone is proud to be one of the few retirement companies not to charge exit fees, having removed them in new schemes in 2009. Thank you for your comment. Or would the alternative be an old people’s home? No Joby I haven’t visited any M&S schemes recently. Assume a template is employed, but terms seem heavily weighted in favour of Landlord. Could you possibly give readers some idea of what the problem is/was? They also have a 1% of capital charge on resale plus a small sales admin fee of £324. There is little compassion for the residents or interest in their wellbeing. I asked to be taken off their register but continued to receive correspondence from them. In 2006 McCarthy & Stone was sold for £1.1 billion. MCCARTHY & STONE FINANCIAL SERVICES LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges… The basic Retirement Living model has many pluses for the elderly like a room for storing and recharging mobility scooters, wide corridors and the usual rails and alarms in bathrooms. McCarthy and Stone. Thanks Jen. I’m not at all happy about that, as it seems unreasonable to refuse access for this purpose. Thank you for that useful feedback, I had a similar experience when I sold my uncles McCarthy and Stone flat in Gloucester a few years ago. One of the questions must be, what are the alternatives? McCarthy and Stone (5 Posts) Add message | Report. I have advised a family friend on their purchase of a brand new McCarthy & Stone apartment in Leicestershire and made them very aware that their property may not be worth what they paid for it. You certainly need to be a tolerant people person who doesn’t mind being interrupted several times a day with knocks on the office door. Result = some residents stop attending and become more isolated. In the early 1990s, a £1 million libel action was launched by McCarthy and Stone against the Daily Telegraph over alleged service charges rip-offs by Peverel, but it collapsed. It is the intention of McCarthy & Stone Management Services to ensure the service charge budgets are set as accurately as possible. We and other residents here are visiting a neighbour in hospital because her relatives are even older or live upcountry. McCarthy and Stone should offer a buy back scheme otherwise they will find the service charges do not cover the cost of running the whole project. There have been teething problems but so far most of them have been addressed, albeit it has taken a long time in some instances. Everyone looks out for everyone else. Mixing property ownership and care together is a mistake. The timescale for completion is 4 months and she has to sell her house. A shameful discrimination driven purely by ignorance and money. Which type of development was it? A new development in Bawtry, (near Doncaster), the two bed apartments are on the market for £290k to £350k. However it is still early days and not all flats are sold yet. You can buy a two bed detached bungalow for £180k, they tried to tell me that the apartments are good value. Working in collaboration with McCarthy and Stone’s energy consultants, the building was designed to enhance energy efficiency. The landscaped gardens have become a builders’ yard. So I’m convincing myself that going with their deal is worth it for peace of mind and in the interests of my Mum getting the flat, even if we lose some money. 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